Frequently Asked Questions (FAQ)

Heer by Zeeshan Damani

Welcome to Heer by Zeeshan Damani. Below you will find answers to the most commonly asked questions about our products, ordering process, shipping, and services.

1. What type of products we offer?

  • We are a luxury fashion brand offering semi-formals, pret wear, bridals, and bridesmaid dresses.

  • Each outfit is thoughtfully designed with delicate embellishments and premium craftsmanship.

2. Are your outfits ready-to-wear or made-to-order?

  • Most of our outfits are made-to-order, customized according to client measurements and selected design.

  • Some ready-to-wear pieces may also be available during special drops or collections.

3. What is the price range of your outfits?

  • Our pricing varies depending on the design, fabric, and customization required.

  • Semi-formals start from approximately PKR 35,000.

  • Bridal and heavy couture pieces are priced higher based on detailing and work.

  • Final pricing is confirmed upon design selection and customization.

4. How can I place an order?

  • You can place an order through:

    • Our official website

    • Instagram or WhatsApp inquiry

    • Direct consultation with our team

  • Once you confirm your design, our team will guide you through measurements and order confirmation.

5. Do you accept custom orders?

  • Yes, we specialize in custom couture orders.

  • Clients can request modifications in color, design elements, embellishments, and sizing according to their preferences.

6. How do I provide my measurements?

  • Once your order is confirmed, our team will provide a detailed measurement guide.

  • You can either:

    • Share measurements yourself using our guide

    • Visit a local tailor for accurate measurements

  • We ensure guidance throughout the process for perfect fitting.

7. Do you offer international shipping?

  • Yes, we offer worldwide shipping, including USA, Canada, UK, and other countries.

  • We use reliable courier services such as DHL and FedEx to ensure safe and timely delivery.

8. How long does delivery take?

  • Delivery timelines depend on the type of order:

    • Standard/Semi-formal orders: 10-15 working days

    • Bridal/heavy couture orders: 4-6 weeks (depending on design complexity)

    • International shipping: Additional 10-12 working days after dispatch

  • Please note that timelines may vary during peak seasons or due to customization requirements.

9. How will I track my order?

  • Once your order is dispatched, we will share a tracking number via email or WhatsApp so you can track your shipment in real time.

10. What payment methods do you accept?

  • We accept multiple payment methods including:

    • Bank transfer.

    • Online payment gateways (where available)

    • International payments for overseas clients

  • Full payment or advance deposit is required to begin production.

11. Can I cancel or modify my order?

  • Orders can only be modified within 24-48 hours of confirmation.

  • After production has started, cancellations are not possible as each outfit is made-to-order specifically for the client.

12. Do you offer refunds or exchanges?

  • As our products are custom-made, we do not offer refunds or exchanges once production begins.

  • However, in case of any defect or issue, our team will assist in resolving the matter to ensure customer satisfaction.

13. Do you provide alteration services?

  • Yes, minor alterations can be accommodated.

  • Please contact us immediately upon receiving your order if adjustments are needed.

14. Are the colors exactly the same as shown in pictures?

  • We try to ensure accurate representation of colors, but slight variations may occur due to lighting during photoshoots and screen display differences.

15. How can I contact Heer By Zeeshan Damani?

  • You can reach us through:

    • WhatsApp

    • Email

    • Instagram DM

  • Our customer service team is available to assist you with any queries.

16. Do you have a physical store?

  • Heer by Zeeshan Damani operates primarily as a design studio and online brand.

  • For showroom visits or appointments, please contact us in advance to schedule a consultation.